SynergyMode Ltd T/A Peerspective
Privacy Policy
Who we are
Thank you for choosing to be a part of our community at SynergyMode Ltd T/A Peerspective (company number: 11754079) of 2nd Floor, Unicorn House, Station Close, Potters Bar, Hertfordshire, EN6 1TL (“company”, “we”, “our” and “us”).
We are the company that collects your personal data and controls how it will be used in connection with the delivery of our services and membership benefits to you, including any related services, sales, marketing or events. If you have any questions or concerns about our policy, or practices with regards to your personal information, please contact us at hello@peerspective.com.
We take your privacy very seriously and this policy aims to tell you in the clearest way possible about what information we collect, how we use and look after it and what rights you have in relation to it.
The information set out in this policy applies to you if:
· you are (or have been) our client; or
· you have made an enquiry or registered with us in respect of our services.
· if you use our website, www.peerspective.com (“website”) or engage with us on social media (Instagram: @wearepeerspective, Facebook: @peerspective).
What personal data do we hold about you?
We have set out below details of the personal data we may hold about you. Please note that this has been separated into categories depending upon the relationship we have with you.
· Where you are (or have been) our client, we may hold the following personal data about you:
o Full name, email address, postal address (including post code), phone number(s), correspondence between us and you, details of your engagement with any direct marketing emails we send to you and photos of you (to the extent you have consented to any such photos being taken).
o Where you pay for our services directly, rather than your business/employer paying on your behalf, we may also hold your bank account details.
o We may also hold details of your business/employer, your job title, your working hours and work days to ensure we do not put anyone else from your organisation, industry or sector in your peer group.
· Where you have made an enquiry or registered with us in respect of our services, we may hold the following personal data about you:
o Full name, email address, postal address (including post code), phone number(s) and correspondence between us and you.
o We may also hold details of your business/employer, your job title and your working hours and days to ensure we do not put anyone else from your organisation, industry or sector in your peer group.
· Where you engage with us on social media, we may hold your social media handle or name and any message you post to our social media accounts.
It is important that the personal data we hold about you is accurate and current so please let us know (by using our email address noted above) if your personal data changes during your relationship with us.
How do we collect your personal data, how is such personal data used and what lawful basis do we rely on for our use of your personal data?
We will only use your personal data when the law allows us to. The table below sets out how we collect your personal data, how we may use the personal data we hold about you and our lawful basis for such use.
Relevant personal data and how this is collected | How we use such personal data | Our lawful basis for such use |
You are (or have been) our client | ||
· Full name, email address, postal address and phone number provided to us when you register for our services. · Details of your business/employer, your job title and your working hours and days collected during the course of our commercial relationship with you. · Correspondence between us, collected during the course of our commercial relationship with you. | · To carry out our commercial relationship with you (we will use such personal data to supply our services to you). · We may also use your contact details to provide you with updates in respect of our services and the terms upon which we provide such services. · We may also use your email address to send you details of our latest news and updates which we think may be of interest to you.
| · To carry out our contract with you and our lawful basis will be that this processing is necessary for our legitimate interests (of providing our services to you as our client or prospective client). · Following the end of our relationship with you, we may retain this personal data (in accordance with our retention policy) to comply with legal obligations to which we are subject and where this is necessary for our legitimate interests (of establishing, exercising or defending legal claims).
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· Where you pay the subscription fee rather than your business/employer, your bank account details which we will retain when you make payment to us. | · We process your bank account details, where necessary, to take payment, or issue a refund. | · To carry out our contract with you. |
· Photos of you taken at events provided as part of the services (if applicable). | · We may use such photos for internal and external promotional purposes. | · We will only use photos of you in this way if you consent. |
· Details of your engagement with any direct marketing emails we send to you | · We may use such details for the purpose of measuring your engagement with our marketing communications, inform our marketing strategy and improve the effectiveness of our marketing communications. | · This processing is necessary for our legitimate interests of understanding the effectiveness of our marketing so we can improve this and grow our business. |
You have made an enquiry or registered with us in respect of our services | ||
· Full name, email address, postal address (including post code) and phone number(s), details of your business/employer, your job title and working hours and days collected when you make your enquiry or register your interest and/or during the course of our proposals to you. | · To deal with your enquiry or registration of interest and, where applicable, provide proposals to you in respect of the services we are able to offer. · We may also use your email address to send you details of our latest news and updates which we think may be of interest to you. | · This processing is necessary for our legitimate interests of selling our services to potential new clients.
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· Correspondence between us and you, our proposals in respect of your registration, collected during the course of our correspondence with you. | · To deal with your enquiry or registration of interest and, where requested, to provide proposals to you in respect of the services we are able to provide. | · This processing is necessary for our legitimate interests of selling our services to potential new clients. |
You use our website or engage with us on social media | ||
· Social media handle and/or name, other profile information from your social media profile and any messages you post to our social media accounts. | · To respond to any communication you make with us via our social media accounts. | · Necessary for our legitimate interests of engaging with our clients and potential clients.
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Disclosures of your personal data
When you consent to providing us with your personal data, we will also ask you for your consent to share your personal data with the third parties set out below for the purposes set out in the table above:
· External third parties acting as processors who provide us with specific services that might include:
· Professional advisers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide us with consultancy, banking, legal, insurance and accounting services.
· HM Revenue and Customs, Information Commissioner’s Office, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
· Third parties such as IT service providers, payment platform providers, email platform providers, operators of data storage/management systems and full details of specific third parties can be provided on request (using our email address detailed above).
· Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
International transfers
Where we are required to transfer your personal data out of the EEA (for example, if we engage a third party to provide services to us who are based outside of the EEA), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
· We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
· Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
How we will protect your data
We store all information you provide to us either on the secure servers of our customer relationship management applications, cloud based services, or on our local secure networks.
Once we have received your information, we will use our strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.
We will collect and store personal data on your device using data caches and browser web storage (including HTML5) and other technology.
Certain services which we may provide to you from time to time include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other users.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.
How long we will store your personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for your personal data are set out below:
· Where you have made an enquiry or registered an interest in respect of our services: we will keep your personal data (in cases where we do not have a business relationship with you) for six (6) years following the date on which we finish dealing with your enquiry.
· Where you are (or have been) our client: we will keep your personal data for the period during which we supply our services to you for a period of up to six (6) years thereafter.
· Where you engage with us on social media: we do not retain (other than within our own social media profile) or export to our system any personal data we obtain from your social media profile for any purpose.
You have the following rights in respect of the personal data we hold about you:
· a right of access to a copy of such personal data;
· a right to object to processing on the basis of our legitimate interests that is likely to cause or is causing damage or distress to you;
· a right to object to processing for direct marketing;
· a right in certain circumstances to have inaccurate personal data rectified, blocked or destroyed;
· a right to request that we restrict our processing of your personal data in certain circumstances;
· a right in certain circumstances to request that your personal data be transferred to you or another provider;
· a right to request erasure of the personal data we hold about you.
If you wish to exercise any of these rights, please contact us using the email address detailed under the ‘who we are’ section of this privacy policy.
Please be aware that other terms may apply to you
Our website may, from time to time, contain links to and from the websites or applications of third parties. If you follow a link to any of these websites or applications, please note that these websites or applications may have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or applications.
We may make changes to our privacy notice
We keep our privacy policy under regular review. Any changes we make to our privacy notice in the future will be emailed to you. You may be required to read and accept the changes to continue benefitting from the services we provide to you. If you do not consent to us processing your personal data in line with our updated policy, we will be unable to continue delivering our services to you.
Your right to make a complaint in respect of our use of your personal data
You have the right to complain in respect of our use of your personal data. If you are a UK resident, your complaint should be addressed to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please do contact us first before you escalate your complaint.
You can contact us in respect of your personal data
Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to the email address detailed under the ‘who we are’ section of this privacy policy.
Notice last updated: [26th November 2020]
